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FAQs

Information You Need

What is your return policy?

Due to the process of ordering from Japan and the length of time it takes to source the products, only store credit can be offered for returns within 14 days of receipt. Rest assured that all items are checked thoroughly before posting so that you only receive complete orders. Your statutory rights are not affected.

What are genuine products?

We stock only genuine Bandai products. These are legally licensed model kits from Japan which everyone loves. There are many counterfeit products which mirror Bandai models sold at lower prices, however the Chinese government are actively cracking down at such operations, ensuring that authenticity of Bandai is protected.

Are the products brand new?

Our products are brand new, fresh from Japan. We do not stock second hand or second market products. All model kits are checked for defects and kept inside the box it came with. When you make an order, the kit is checked again to ensure everything is as perfect as it should be for you.